A customer brought in his 2001 Club Car golf cart into our Peru, IL location. The golf cart did not run; nothing worked at all. The customer stated that he had taken it to a different golf cart dealer to be repaired. After 2 ½ months of waiting for the golf cart to be done, the customer paid $800.00 just to get his broken golf cart back.
The customer had to endure listening to the golf cart dealer bad mouth Beaver Creek Golf Carts. However, once the customer got their broken golf cart back, guess where they took the golf cart to? Yup, Beaver Creek Golf Carts.
Upon examination of the cart, we found the following 3 problems with the cart:
1. the motor was incorrectly mounted
2. one of the small wires on the solenoid was disconnected, and
3. two battery cables needed to be changed.
Once those parts were replaced and put back into their proper places, the cart still did not run. Now, I am not a golf cart whisperer, but many things can be learned by the sounds it makes.
By having trained technicians that has seen a few and we have seen thousands, we were 90% sure it was a bad O.B.C. (on board charger). A quick confirmation with a $20 VOM meter confirmed my suspicion. We pulled an on board charger from the parts room and installed it in about two hours. It would have been much faster if I did not have to find and change the wiring mistake from the other dealer.
This customer experience proves a quote from Red Adair.
“If you think hiring a professional is expensive, wait until you hire an amateur.”
The customer was 2.5 months without his cart and paid over $800.00 in unnecessary repairs.